We run a selection of courses about investigation skills. These are delivered by a team of facilitators with over 20 years’ experience.

If you are in the NHS, Healthcare Sector or Social Care, you are under the scrutiny of everyone – patients, service users, relatives, carers and regulatory organisations.

You will be well aware, that when a formal complaint is made or an adverse incident takes place, there is a legal and moral obligation to investigate and reduce the risk of the incident or complaint happening again.

What courses do you offer?

We offer the following 3 courses:

Investigation Skills
(3 days)
Root Cause Analysis
(1 day)
Investigation Report
Writing Skills
(½ day)
Delegates work through how to set up an investigation and then investigate a simulated case. Over 70% of the course is spent carrying out an investigation based around a realistic case study which we tailor to reflect the real situations your staff may investigate. Delegates explore the principles and tools of Root Cause Analysis in relation to incident processes within their own workplace. This is done using a 5 phase approach and an in-depth case study. We also encourage delegates to consider examples from their own areas of work. Delegates are shown how to write investigation reports in a consise, structured and professional manner, including the key stages of planning, drafting and editing.

(Ideally delegates should attend this workshop immediately after attending one or both of the other two courses.)

In addition, we also offer 1:1 coaching and mentoring at a later date. Some clients have found this useful after delegates complete a real investigation.

What are the benefits?

Our highly practical courses provide an in-depth experience of how to undertake a complex investigation. They are designed to enable delegates, whatever their level of experience, to develop the knowledge, skills and confidence to investigate complaints and serious untoward incidents effectively. Used in the right way, they can help your organisation improve its openness and transparency.

What can I expect if I attend a course?

Our emphasis is on real life skills - covering theory, principles, best practice, frameworks and tools - providing everything delegates need to carry out investigations in the workplace. The case studies we use are extremely realistic and we tailor them to reflect the real situations you are likely to be investigating.

What standards do your courses meet?

We equip individuals to carry out investigations which meet the following standards:

  • Care Quality Commission (CQC)
  • National Patient Safety Agency (NPSA)*
  • Risk Pooling Scheme for Trusts (RPST)
  • Clinical Negligence Scheme for Trusts (CNST)

We have also aligned our courses to the NHS Knowledge and Skills Framework (KSF).

*On 1st June 2012, the functions of the NPSA were transferred to the NHS Commissioning Board Special Health Authority.


Head Office

Tel:01271 337110

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