Georgia Barr

Georgia is an experienced Organisational Development Consultant, working mainly within the public sector, with the NHS, Social Care, Local Authorities and Housing.

The experience she brings includes:

  • Extensive experience as a Training, Development and Education professional in both the public sector and national companies
  • First-hand experience of working within the NHS as an Organisational Development Manager with additional responsibility for Moving & Handling, Health & Safety and Fire & Security for the organisation
  • Lead responsibility for the introduction of the Complaints Procedure for the NHS Trust embedding cultural change within the new process
  • Direct involvement in Human Resource investigations including discipline and grievance
  • Risk Management at both organisational and department level aligned with legislation, national policy and standards
  • Experience of undertaking Service Reviews in both clinical and non-clinical areas against national and local policies and standards

Georgia’s background is originally in operational management in the Hospitality Industry prior to specialising in Learning, Education and Organisational Development.

Georgia is a qualified Training & Development professional, accredited in Advanced Facilitation Skills, a qualified Myers Briggs Practitioner, trained on EFQM and recently attained BTEC professional award in Business Impact and ROI measurement.

Robin Blackmore

Robin brings a wealth of experience, knowledge and skill in initiating and running investigations into serious operational incidents and complaints. He transfers this to the NHS context in relation to the investigation of serious untoward incidents and complaints.

By profession he is a consultant in organisational development, investigations training, mediator, advocate and specialist in creative speech.

He draws his experience from three sources:

  • Firstly, his freelance practice over the last twenty years as a facilitator, within a wide range of public sector activities, developing strategic plans, key working processes and mediating in conflict
  • Secondly, working with individuals enabling them to find their voice in difficult situations and speak effectively
  • Thirdly, as head of a complaints and discipline department within the Essex Police for four years handling complaints from members of the public and carrying out internal investigations.

Robin is an Accredited Mediator with CEDR (Centre for Effective Dispute Resolution) London. He has Diplomas in Management and Organisation Development (Henley), Speech Formation (Artemis School of Speech and Drama) and is a Bachelor of Laws (London) and Social Science (Essex). He is also a member of The Association for Social Development.

Rick Tucker

Rick has extensive clinical and managerial experience within secure mental health services. A mental health nurse by profession, he also worked at a national level in relation to nursing regulation and government strategy in relation to mental health, learning disabilities and the prevention and management of violence.

He is an experienced consultant and trainer, specialising in clinical risk and incident inquiry, working in both the NHS and the independent sector.

The experience he brings includes:

  • Extensive experience as a training, development and education professional in the NHS and independent health sector
  • National lead (NHS England) for strategy in relation to tackling violence against NHS staff
  • Expert witness and independent panel member for serious incident inquiries
  • Former member of the NICE guideline development group for the short-term management of violence and aggression
  • Risk management training for front-line clinical staff and managers in mental health services
  • Incident inquiry training for consultant psychiatrists, senior managers and clinical staff within the NHS
  • Former member of the HM Government’s Standing Nursing and Midwifery Advisory Committee
  • Extensive experience of working in the NHS as a mental health nurse, senior nurse manager and professional advisor for the Nursing and Midwifery Council
Helen Benson

For the past 18 years, Helen has managed the handling and investigation of complaints in a high security hospital. In 2003, she took on the role of Complaints Manager for a large mental health trust, successfully setting up a centralised complaints service.

She has played a lead role in both the commissioning, development and delivery of investigation training in the hospital and trust, particularly in relation to the management of adverse incident reviews and the use of root cause analysis techniques.

Whilst working for the NHS she was a member of a project team, comprising of representatives from three mental health trusts. The team was tasked with developing and testing an audit tool for assessing the use and inclusion of root cause analysis techniques in adverse incident reporting.

Throughout this time, she has also played an active role in the delivery of training.

Since 2007, Helen has been a consultant in the fields of complaints management and internal investigation, and has undertaken a number of investigations as an Independent Investigator.

Pete Sexton

Pete is a Management Consultant, with nearly 40 years NHS experience, specialising in assisting Trusts with implementation of investigations into serious untoward incidents, care co-ordination and integrated mental health services. He therefore has a sound, clinically orientated professional approach. He has established a reputation of being highly professional, well organised, conscientious, dependable and enthusiastic in all of his work.

The experience he brings includes:

  • Managing investigations into serious untoward incidents and overseeing the implementation of improvements arising from these
  • Developed a clinical risk assessment model
  • A dual registered nurse in care of individuals with mental health and physical needs
  • A qualified counsellor
  • An accomplished and well-respected operational service manager
  • Uses his clinical skills, knowledge and competencies combined with his strategic know-how and creative problem-solving abilities to facilitate the successful development of modern services
  • Commissioned new mental health units including Community Mental Health Centre and Specialist Acute Adult and Older Person inpatient units
  • Initiated policy improvement for a Trust to comply with NHSLA standard requirements
  • A portfolio of successfully completed assignments and projects
  • Maintaining an ongoing service user focus to service delivery
Ruth Gower-Smith

Ruth is an experienced consultant and learning and development professional who brings a wealth of knowledge from running investigations into a diverse range of complaints.

With over 20 years of experience in a variety of health sectors, she has developed an excellent reputation for converting her knowledge into learning and development opportunities.

  • An experienced learning and development professional in both the public and private sectors
  • First-hand experience of working within the NHS as a Complaints Manager for a large Trust with many regional units
  • Responsible for the design and implementation of an integrated system linking complaints, risk analysis and litigation
  • Designed and implemented training for clinical and non-clinical staff for complaints prevention and reduction using Root Cause Analysis and procedure review
  • Experienced facilitator and mediator working to resolve complaints in both the NHS and private sectors
  • Extensive experience of working in the NHS, private sector and in USA as a General Nurse, Senior Nurse/Head Nurse and as a professional health care educator