MagAIS

Advanced Investigation Skills provides a thorough 'A to Z' experience of how to carry out a complex investigation. It is designed to develop delegates' understanding and skills so they become better at investigating serious complaints and incidents.

  • Delegates are introduced to documents and tools that assist in gathering and managing information
  • We advise how to carry out interviews that give the person being interviewed the opportunity to tell their account of what happened
  • We explain how to manage sensitive issues such as allegations, inconsistencies in evidence and refusal to co-operate with the investigation
  • We show how to identify the source(s) of the problem and what to consider when making recommendations
  • We provide a report template which helps structure the final report

Delegates initiate and undertake an investigation using a highly realistic case study. The case study gives delegates the opportunity to practise skills and use the tools they have been shown. This is done in small teams to give every delegate the opportunity to be fully involved. The case study concludes with delegates presenting their findings and recommendations.

To find out more read the course outline.

MagIRWS

Root Cause Analysis is a method of understanding what happened in a particular incident and identifying the immediate causes. This is extremely useful in investigations, as it helps you to work out what needs to be changed in order to reduce the risk of an incident reoccurring.

During our one-day course delegates:

  • Discuss the principles of Root Cause Analysis
  • Discover how incidents happen and the human behaviour that contributes to them
  • Are introduced to a wide selection of RCA tools
  • Learn how to focus on the story of an incident and the factors which caused it, giving meaningful insight on how to make improvements whilst avoiding blame
  • Explore how to implement plans to minimise the chance of that event reoccurring

Particular emphasis will be placed on the definition and use of Care Delivery and Service Delivery Problems and how they are linked to the report.

The delegates are also given opportunities to practise the skills and tools they have been shown. This is done in small teams as it gives each delegate the opportunity to be fully involved.

To find out more read the course outline.

MagRCA

This half-day course is designed to help delegates write investigation reports in a concise, structured and professional manner. It complements the Root Cause Analysis and Advanced Investigation Skills courses and we advise that delegates attend this course immediately after attending one or both of the other courses.

We build on learning from the Root Cause Analysis and Advanced Investigation Skills courses and show how to draw together various sources of information to produce written investigation reports with clarity, impact and style. We explain how to use a structured approach to report writing whilst covering key stages of planning, drafting and editing reports.

The course is interactive and engages delegates in discussions about the report writing process and language, which allows them to share their experience and knowledge with others in the group.

To find out more read the course outline.